Our Team.
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Passionate Leader in Live-In Care
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As the visionary founder of The Oyster Live in Care Company, I have dedicated my life to providing exceptional live-in care. With over 30 years of experience in the care sector, I have spent more than 15 of those years specialising in live-in care, ensuring that individuals receive the highest quality of support in the comfort of their own homes. ​
Dawn Clements Jackson
Owner & Founder
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My unwavering commitment to excellence has not gone unnoticed. I have won numerous awards throughout my career, including the prestigious Manager of the Year award in 2020. My expertise and contributions to the industry were further recognised in 2024 when i was featured in Homecare Insight magazine, a testament to my influence and leadership in the care sector. ​​
​​​​​​​​​​A Philosophy Built on Empathy, Patience, and Creativity
My approach to care is rooted in three key principles: empathy, patience, and creativity. I believe these qualities are essential in delivering exceptional care that benefits not just the individual receiving support, but also their families and the carers themselves.
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“For me, it’s empathy, patience and creativity.”
These three things are so important in providing good care, which benefits not only the person but also their families and the carer themselves. Everyone needs to feel comfortable and confident to provide care as well as in the care they are receiving. We want both carers and clients to feel safe, happy and empowered, so we are always thinking of ways in which to ensure this is happening – and know this is different for everyone.
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The Oyster Live in Care Company, operates with this ethos at its core, ensuring that both carers and clients feel supported, valued, and empowered.
My ability to balance my dedication to care with my personal well-being is a true reflection of my leadership and deep understanding of the importance of maintaining a healthy work-life balance in such a demanding profession.
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“Continuing to Make a Difference .”
Under My leadership, The Oyster Live in Care Company continues to set the standard for high-quality live-in care. The dedication to innovation, support, and ensuring the well-being of both clients and carers makes me a true pioneer in the sector. As I continue to push boundaries and advocate for excellence in care.
I find the greatest fulfilment in working with clients who feel they have no future and limited options, showing them that there is always hope. I frequently meet individuals who are hesitant about receiving care, and I understand that building trust takes time. With patience and compassion, I gently introduces the idea of live-in care, ensuring that each person feels heard and understood before recommending the right carer for them.
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“I ensure both carers and clients feel safe, happy, and empowered.”
I also recognise that family members can be just as anxious about the decision. With consent, i will take the time to involve them, providing reassurance and guidance throughout the process. My dedication is evident in the transformations she witnesses—clients who were once fearful and resistant gradually embracing live-in care, discovering the profound impact it has on their well-being and quality of life.
Elaine Reeman
Experienced Customer
Service Professional
With over two decades of experience in customer-facing roles, Elaine has built a reputation for her exceptional communication skills, professionalism, and dedication to providing outstanding service. She has worked across various industries, gaining valuable insight into customer needs and the importance of delivering tailored solutions.
Elaine thrives on engaging with people, taking the time to understand their unique situations, and ensuring they receive the best possible advice and support. Her ability to build trust and rapport quickly has made her a go-to person for both colleagues and customers alike. Whether handling inquiries, resolving issues, or offering guidance, Elaine approaches every interaction with patience, empathy, and a genuine desire to help.
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Her passion for customer service is driven by her belief that every individual deserves to be treated with care and respect. She goes above and beyond to create positive experiences, always striving to leave a lasting impression through her professionalism and attentiveness.
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Beyond her professional life, Elaine enjoys staying connected with her community and continuously developing her skills to adapt to the ever-changing needs of the people she serves. Her commitment to excellence and people-first approach make her an invaluable asset in any customer-focused environment.